This study examines how relational aspects of the internship experience, namely students’ perceptions of a supervisor’s care and trust and students’ sense of belonging, factor into students’ satisfaction with their internship experience. We found that relational aspects impacted internship satisfaction. Although students’ perceptions of a supervisor’s care and trust were not a significant predictor of satisfaction, their sense of belonging was significant. Further analysis pointed to opportunities to use career related skills and gain confidence to pursue future job opportunities as significant in building students’ sense of belonging. [Article Abstract]

Trust is fundamental for effective student engagement with feedback in higher education. This study aimed to develop a conceptual framework delineating the specific instructor practices and learning environment conditions that facilitate trustful feedback processes. Open-ended survey responses from higher education instructors (n=147) were analysed using a qualitative methodology. Analysis revealed three key environmental conditions for building trust-based relationships: positive non-judgment; inclusion, community, and constructive interdependence; and dialogue and discussion. Three instructor feedback practices were found to promote student agency: showing empathy and sensitivity to student identities, communicating high expectations, and promoting student self-evaluation. These relationship- building conditions and agency-promoting practices operate synergistically, as represented by our framework of Building Trust Through Feedback. By continuously cultivating this interplay of environmental and relational factors, instructors can engender greater reciprocity, vulnerability, and growth during the feedback process. The proposed framework provides guidance on trust-building pedagogies that enhance student engagement and learning. Further research should explore student perspectives on practices that build trusting instructor-student relationships. [Article Abstract]

The quality of student-teacher classroom interactions is important to learning, belonging, and success, particularly for students from groups that have been historically excluded from or marginalized in higher education. The literature commonly asserts that one necessary part of high-quality educational interactions (whether in person or online) is trust, but several scholars note that trust has not been systematically explored by scholars of higher education teaching and learning. In this paper, we propose a conceptual framework for identifying and describing teacher-initiated “trust moves” in the classroom, based on both the literature and interviews with teaching faculty in varied contexts. In doing this, we hope to provide a practical resource for teachers to reflect on possible approaches for building trust with students in their own classrooms—and for scholars and academic developers who wish to study or support these efforts. [Article Abstract]

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The purpose of this study was to explore how peer support schemes can be used to facilitate meaningful relationships and a sense of belonging for underrepresented students. Using three case studies, the study explored and compared peer support leaders’ narratives about their experiences at three universities: one in the United Kingdom (UK), one in the United States (USA), and the other in Singapore. One-to-one interviews and focus groups were completed with 25 students (15 in the UK, four in the USA, and six in Singapore) to explore their perceptions and experiences of being a peer support lead within their institution. These three case studies (one at each institution) explore the multifaceted concept of belonging in order to identify the relative influences of social connection, shared culture/experiences and interpersonal trust. The results demonstrated that the students were aware of the challenges faced by underrepresented students and how peer support schemes can facilitate belonging. Whilst the three settings are diverse, the findings demonstrate that supporting learning transitions and the navigation of liminal spaces through peer support can encourage trust, belonging, and student success. We propose a conceptual model for considering how social connection, shared culture/experiences, and interpersonal trust can contribute to the central goal of belonging. This conceptual model can be used as a resource to support consideration of peer support schemes for underrepresented students that can be developed to support student belonging. [Article Abstract]

Introduction to the 2025 Teaching & Learning Inquiry Special Section on Trust.

Positive teacher-student and student-student relationships are among the most significant factors contributing to learning, motivation, wellbeing, and graduation rates in higher education. Trust is commonly understood as a key element for the development and sustenance of positive educational relationships, yet relatively little empirical research investigates trust in higher education classrooms. In this study, we explore how science, technology, engineering and mathematics (STEM) teachers (n=29) from universities in four countries (Canada, New Zealand, Sweden, and USA) describe their intentions and actions related to trust in one of the large enrollment courses they teach. We consider the ways that teachers understand and value trust in their teaching, and what this might suggest about how they approach trust-building with and among their students. We report on four broad approaches to trust expressed by teachers in this study, framed as teacher statements to students: “trust me,” “trust yourself,” “trust each other,” and “I trust you.” This research has implications for teachers, SoTL scholars, and academic developers in higher education. [Article Abstract]

Read the corresponding ISSOTL blog post here.