Feedback Encounters

by Jessie L. Moore

November 17, 2022

60-Second SoTL – Episode 12

This week’s episode features an open-access article from Assessment & Evaluation in Higher Education and explores feedback encounters as a framework for studying feedback processes:

Jensen, Lasse X., Margaret Bearman, and David Boud. 2022. “Feedback Encounters: Towards a Framework for Analysing and Understanding Feedback Processes.” Assessment & Evaluation in Higher Education. https://doi.org/10.1080/07294360.2022.2139359

View a transcript of this episode.

The episode was hosted by Jessie L. Moore, Director of the Center for Engaged Learning and Professor of Professional Writing & Rhetoric. 60-Second SoTL is produced by the Center for Engaged Learning at Elon University.

Read More About Feedback

  • Boud, David, and Elizabeth Molloy. 2013. “Rethinking Models of Feedback for Learning: The Challenge of Design.” Assessment & Evaluation in Higher Education 38 (6): 698–712. https://doi.org/10.1080/02602938.2012.691462. 
  • Carless, David, and David Boud. 2018. “The Development of Student Feedback Literacy: Enabling Uptake of Feedback.” Assessment & Evaluation in Higher Education 43 (8): 1315–1325. https://doi.org/10.1080/02602938.2018.1463354. [Open Access]
  • Dawson, Phillip, Michael Henderson, Paige Mahoney, Michael Phillips, Tracii Ryan, David Boud, and Elizabeth Molloy. 2019. “What Makes for Effective Feedback: Staff and Student Perspectives.” Assessment and Evaluation in Higher Education 44 (1): 25–36. https://doi.org/10.1080/02602938.2018.1467877 [Open Access]
  • Eli Review. n.d. “Feedback and Improvement: Becoming a Better Writer by Helping Other Writers.” https://elireview.com/content/students/feedback [Open Access]
  • Eli Review. n.d. “The Pedagogy: Feedback and Revision.” https://elireview.com/learn/pedagogy/ [Open Access]
  • Esterhazy, Rachelle. 2018. “What Matters for Productive Feedback? Disciplinary Practices and Their Relational Dynamics.” Assessment & Evaluation in Higher Education 43 (8): 1302–1314. https://doi.org/10.1080/02602938.2018.1463353. 
  • Esterhazy, Rachelle, and Crina Damşa. 2019. “Unpacking the Feedback Process: An Analysis of Undergraduate Students’ Interactional Meaning-Making of Feedback Comments.” Studies in Higher Education 44 (2): 260–274. https://doi.org/10.1080/03075079.2017.1359249. 
  • Henderson, Michael, Tracii Ryan, and Michael Phillips. 2019. “The Challenges of Feedback in Higher Education.” Assessment & Evaluation in Higher Education 44 (8): 1237–1252. https://doi.org/10.1080/02602938.2019.1599815. 
  • Joughin, Gordon, David Boud, Phillip Dawson, and Joanna Tai. 2021. “What Can Higher Education Learn from Feedback Seeking Behaviour in Organisations? Implications for Feedback Literacy.” Assessment & Evaluation in Higher Education 46 (1): 80–12. https://doi.org/10.1080/02602938.2020.1733491. 
  • Nicol, David. 2021. “The Power of Internal Feedback: Exploiting Natural Comparison Processes.” Assessment & Evaluation in Higher Education 46 (5): 756–723. https://doi.org/10.1080/02602938.2020.1823314. [Open Access]
  • Winstone, Naomi E., David Boud, Phillip Dawson, and Marion Heron. 2022. “From Feedback-as-Information to Feedback-as-Process: A Linguistic Analysis of the Feedback Literature.” Assessment & Evaluation in Higher Education 47 (2): 213–218. https://doi.org/10.1080/02602938.2021.1902467. 
  • Winstone, Naomi E., and David Carless. 2019. Designing Effective Feedback Processes in Higher Education: A Learning-Focused Approach. Abingdon, UK: Routledge.

Read More About Feedback on the Center’s Blog

Orange gradient covering person with speech bubble. White text overlay reads: "Feedback cultures can also routinize giving positive feedback in sincere was, reinforcing what students are doing well."

Creating Feedback Cultures with Neurodivergent Students 

Since publishing Key Practices for Fostering Engaged Learning: A Guide for Faculty and Staff in 2023, I’ve had several opportunities to brainstorm with educators about how the key practices apply in their higher education settings and with their diverse students….

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Building Trust through Feedback

60-Second SoTL – Episode 60 This episode features an open access article on building trust through feedback with relationship-building conditions and agency-promoting practices: Bayraktar, Breana, Kiruthika Ragupathi, and Katherine A. Troyer. 2025. “Building Trust Through Feedback: A Conceptual Framework for Educators.” Teaching…

Man writing objectives on a whiteboard. White quoted text reads: "For students to give, receive, and learn from feedback, they must understand exactly what they are asked to demonstrate.”

Implementing Effective Feedback Practices: Strategy 2

In part one of this two-part blog, I revisited results from my students who completed the feedback literacy behavior scale (Dawson et al. 2023). I identified two areas in which students demonstrated room for improvement: (1) seeking feedback information; and…

White quoted text on background of arrow jumping up wooden steps.

Implementing Effective Feedback Practices: Strategy 1 

Two blog posts ago, I shared my early spring semester plans for giving students effective feedback and promoting their feedback literacy in an early college calculus course. Going into that semester, I realized that to promote student feedback literacy, it…

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Perspectives on Alternative Grading 

“Traditional” grading is a term used to describe the most common form of grading in an academic setting. In recent years, it has been seen that courses implementing this grading system “tend to be more oriented towards product over process,…

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